Terms and Conditions
POLICY LIST
IMPORTANT DISCLAIMER FOR MR. DOOR US INC
Overview
Effective Date: 2/14/2025
Welcome to MR. Door US Inc (referred to as “Company,” “we,” “our,” or “us”). By accessing or using our website https://mrdoor.us (the “Website”), you acknowledge and agree to the terms outlined in this Disclaimer.
This Disclaimer governs the use of our Website and applies to all visitors, customers, and any other users. If you do not agree with the terms of this Disclaimer, you must discontinue use of the Website immediately.
1. GENERAL INFORMATION
The information provided on this Website is for general informational and educational purposes only. While we make every effort to ensure that the information is accurate, complete, and up to date, we do not guarantee its reliability, timeliness, or applicability for any specific purpose.
2. NO PROFESSIONAL ADVICE
Nothing on this Website constitutes professional, legal, financial, construction, or engineering advice. Any reliance you place on the information provided is strictly at your own risk. If you require specific advice tailored to your circumstances, please consult a qualified professional before making any decisions.
3. PRODUCT AND SERVICE DESCRIPTIONS
We strive to accurately describe our products and services; however, we do not warrant that descriptions, images, specifications, pricing, or any other content on this Website is error-free, complete, or current. Product availability is subject to change without notice, and actual product appearance may differ from images presented on the Website.
4. THIRD-PARTY LINKS AND RESOURCES
This Website may contain links to third-party websites or external resources for your convenience. However, we do not assume any responsibility for their content, policies, or practices.
- We do not endorse, control, or guarantee the accuracy, reliability, or security of any third-party website linked from our Website.
- Accessing and using third-party links is entirely at your own risk, and we are not liable for any loss, damage, or issues that may arise from their use.
- These external websites operate independently and may have their own terms, conditions, and privacy policies, which we strongly recommend reviewing before engaging with their content or services.
5.LIMITATION OF LIABILITY
To the fullest extent permitted by applicable law, MR. Door US Inc and its officers, directors, employees, agents, affiliates, and partners shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages arising out of or related to:
- The use of, or inability to use, this Website.
- Errors, inaccuracies, or omissions in the content.
- Any loss or damage arising from reliance on information provided on the Website.
- Unavailability of products or services.
- Unauthorized access to or alteration of your transmissions or data.
6. WARRANTIES AND DISCLAIMERS
All information, products, and services on this Website are provided “as is” and “as available” without any representations or warranties, express or implied. We disclaim all warranties, including but not limited to:
- Merchantability, fitness for a particular purpose, and non-infringement.
- Accuracy, completeness, and reliability of the information.
- Continuous, error-free, or secure access to the Website.
We reserve the right to modify, suspend, or discontinue any aspect of the Website at any time without prior notice.
7. INDEMNIFICATION
By using this Website, you agree to indemnify, defend, and hold harmless MR. Door US Inc, its affiliates, officers, employees, and agents from and against any claims, damages, losses, liabilities, and expenses arising from your use of the Website, violation of any terms, or infringement of third-party rights.
8. GOVERNING LAW AND JURISDICTION
By using this Website, you agree to indemnify, defend, and hold harmless MR. Door US Inc, its affiliates, officers, employees, and agents from and against any claims, damages, losses, liabilities, and expenses arising from your use of the Website, violation of any terms, or infringement of third-party rights.
9. CHANGES TO THIS DISCLAIMER
We reserve the right to update or modify this Disclaimer at any time without prior notice. It is your responsibility to review this Disclaimer periodically for any changes. Continued use of the Website after modifications constitute acceptance of the revised terms.
By using this Website, you acknowledge that you have read, understood, and agreed to this Disclaimer.
TERMS AND CONDITIONS
Overview
Effective Date: 2/14/2025
Welcome to Mr. Door US Inc. By accessing our website (https://mrdoor.us/) and purchasing our products, you agree to these Terms and Conditions, which comply with CCPA, GDPR, U.S. consumer protection laws, and tax regulations for retail and wholesale customers.
These Terms and Conditions comply with:
- California Consumer Privacy Act (CCPA) – For residents of California, USA
- General Data Protection Regulation (GDPR) – For users in the European Union (EU)
- Other U.S. federal and state laws, including tax-related requirements for wholesale and dropshipping transactions
By accessing our website or using our services, you acknowledge that you have read and understood this policy.
Terms of Service:
- General Terms
- Ordering and Payment
- Returns
- Shipping and Delivery
- Installation and Warranty
- Intellectual Property
- Tax Policy
- Compliance with CCPA & GDPR
- Limitation of Liability
- Force Majeure
- Dispute Resolution and Governing Law
- Amendments to Terms
- Contact Information
1. GENERAL TERMS
- GENERAL TERMS
By using our website (https://mrdoor.us/) and placing an order, you confirm that you have read, understood, and agreed to these Terms and Conditions. If you do not agree, you must not use our services or place an order.
We reserve the right to refuse service, cancel orders, or restrict access to our website for any reason, including but not limited to suspected fraud, non-payment, policy abuse, or unauthorized reselling.
Customers are responsible for maintaining the confidentiality of their account details and must notify [email protected] immediately of any unauthorized use.
We may update our website, prices, and terms at any time without prior notice. Users must comply with all applicable local, state, and federal laws when purchasing our products.
2. ORDERING AND PAYMENT
2. ORDERING AND PAYMENT
2.1 Order Acceptance & Pricing
• All orders are subject to acceptance by Mr. Door US Inc. We reserve the right to reject or cancel any order for any reason, including but not limited to pricing errors, stock unavailability, or fraudulent activity.
• Prices are listed in USD ($) and may change without prior notice. The price at the time of order confirmation will be honored.
• Taxes and shipping fees will be calculated at checkout based on the delivery location and applicable regulations.
• Custom orders are processed within 12-16 weeks.
2.2 Payment Terms
1. Retail Orders:
• Orders of 19 doors or less require 100% upfront payment at the time of purchase.
• Orders of 20 doors or more require a 50% deposit, with the remaining balance due before shipping.
• Deposits and payment terms may be negotiable upon request, subject to approval.
2. Wholesale & Commercial Orders:
• NET payment terms are not accepted—all payments must be made in full before processing.
• Accepted payment methods include Visa, MasterCard, American Express, bank transfers, and checks.
• A 2.0% processing fee applies to all credit card payments.
• Wholesale customers must provide a valid resale certificate to be exempt from sales tax. Failure to provide the certificate will result in applicable sales tax being charged.
2.3 Cancellations & Modifications
• Custom and special orders cannot be canceled once production has started, as materials and labor are allocated specifically for each order.
• For stock item orders, cancellations or modifications may be possible before shipment but are subject to a 25% restocking fee if already processed.
• Refunds for canceled orders, if applicable, will be issued to the original payment method within 7 business days after approval.
• Mr. Door US Inc. reserves the right to cancel any order due to pricing errors, payment issues, or unforeseen supply chain disruptions.
3. SHIPPING
SHIPPING & DELIVERY
3.1 Shipping Method and Costs
- Orders are shipped via freight carriers, unless local pickup is arranged in advance.
- Estimated delivery timeframe is between 3 to 10 business days, depending on the destination and carrier availability.
3.2 Shipping Fees:
- First door: $200
- Each additional door: $100
- Custom & bulk orders: Shipping fees are determined on a case-by-case basis and quoted individually.
3.3 Delivery Conditions
- Customers are required to inspect all shipments immediately upon delivery and report any damage or discrepancies to [email protected] within 48 hours of receipt.
- Once the order is handed over to the shipping carrier, the risk of loss or damage transfers to the customer.
- We currently do not ship to Alaska, Hawaii, APO/FPO addresses, or P.O. Boxes.
4. INSTALLATION & WARRANTY
Installation
- Products are designed for easy installation; professional installation is not required. Clear installation guidelines are provided with each order.
- Warranty is voided if installation guidelines are not followed. Improper handling or modifications may also affect product performance.
4.2 Limited 2-Year Warranty
- Covers:
- Warping exceeding 1/4 inch. Doors must be installed and maintained as per manufacturer instructions.
- Defects in materials and workmanship. This applies only to factory defects, not damages caused post-delivery.
- Delamination of door materials. The warranty does not extend to minor aesthetic imperfections.
- Excludes:
- Improper installation or modifications. Any alterations made post-purchase void the warranty.
- Misuse, abuse, or exposure to extreme weather. Doors should be used in appropriate conditions to maintain durability.
- Normal wear and tear, discoloration, or minor surface variations. Gradual aging and natural material shifts are not covered.
4.3 Warranty Claims
Submit claims to [email protected] with:
- Proof of purchase. Only original buyers are eligible for claims.
- Photos showing the issue. Clear and detailed images must be provided for review.
- A detailed description of the defect. Additional documentation may be required for assessment.
Claims will be reviewed, and eligible repairs or replacements will be provided. Decisions on claims are at the sole discretion of Mr. Door US Inc.
5. INTELLECTUAL PROPERTY
INTELLECTUAL PROPERTY
- All website content, including text, images, designs, and logos, is owned by Mr. Door US Inc.
- Unauthorized use, reproduction, or modification of our content is strictly prohibited.
- Legal action will be taken against any infringement of our intellectual property rights.
- Suspected violations should be reported to [email protected] for investigation.
6. TAX POLICY
TAX POLICY
6.1 Retail Sales
- Sales tax is applied based on the shipping destination in accordance with state and local tax laws. Currently, the tax rate for Norwalk, CA is 10.25%
- Customers are responsible for any additional local or use taxes that may apply in their jurisdiction.
6.2 Wholesale & Out-of-State Sales
- Buyers must provide a valid resale certificate to qualify for tax exemption.
- If a resale certificate is not provided at the time of purchase, applicable sales tax will be charged.
6.3 Tax Compliance
- Customers are responsible for ensuring their tax documentation is accurate and up to date.
- Door US Inc. is not liable for any tax obligations beyond those required by law.
7. COMPLIANCE WITH CCPA & GDPR
COMPLIANCE WITH GDPR & CCPA
7.1 Personal Data Collection
- We collect only necessary data for order processing, customer support, fraud prevention, and legal compliance.
- Data may include name, contact details, shipping/billing addresses, payment information, and browsing behavior.
- We do not sell personal data to third parties and ensure compliance with all applicable data protection laws.
- Data is stored securely and retained only for as long as necessary to fulfill legal and business obligations.
- We implement industry-standard security measures to protect your data from unauthorized access or breaches.
7.2 Rights under GDPR & CCPA
- You have the right to:
- Access, correct, or delete your personal data.
- Opt out of data sales, sharing, targeted advertising, or profiling.
- Request data portability to transfer your personal information to another service provider.
- Restrict or object to certain types of data processing, including automated decision-making.
- Be informed about the categories of personal data collected and how it is used.
- To exercise your rights, contact [email protected] with a verifiable request.
- We respond to all valid data requests within the legally required timeframes.
- Identity verification may be required before processing any data-related requests.
- We comply with "Do Not Track" signals and other user preferences regarding data collection.
- If you believe your data rights have been violated, you have the right to file a complaint with the relevant data protection authority.
8. LIMITATION OF LIABILITY
LIMITATION OF LIABILITY
8.1 Exclusions of Liability
- Door US Inc. is not responsible for any indirect, incidental, or consequential damages resulting from product use.
- We are not liable for injuries, property damage, or costs due to improper installation, misuse, or modifications.
- Delays in shipping or supply chain disruptions do not constitute grounds for liability claims.
9.2 Limitation of Liability
- Our total liability shall not exceed the amount paid for the purchased product.
- Some jurisdictions may not allow certain liability exclusions; in such cases, the maximum permitted limitation will apply.
9. FORCE MAJEURE
FORCE MAJEURE
9.1 Exemption from Liability
Mr. Door US Inc. is not liable for delays or failure to fulfill obligations due to unforeseen circumstances beyond our control.
9.2 Events Constituting Force Majeure
- Events include, but are not limited to:
- Natural disasters (earthquakes, floods, hurricanes).
- Government regulations, restrictions, or trade embargoes.
- Labor disputes, strikes, or workforce shortages.
- Supply chain disruptions, transportation failures, or material shortages.
9.3 Remedies & Notifications
In the event of force majeure, we will take reasonable steps to mitigate its impact and notify affected customers as soon as possible.
10. DISPUTE RESOLUTION & GOVERNING LAW
DISPUTE RESOLUTION & GOVERNING LAW
10.1 Governing Law
These Terms and Conditions are governed by the laws of the State of California, without regard to conflict of law principles.
10.2 Dispute Resolution & Jurisdiction
- Any disputes arising from these terms shall be resolved through mediation first; if unresolved, they will proceed to binding arbitration.
- Legal proceedings, if necessary, shall take place in the courts of Santa Ana, California.
11. AMENDMENT TO TERMS
AMENDMENTS TO TERMS
- Door US Inc. reserves the right to modify, update, or amend these Terms and Conditions at any time, at its sole discretion.
- Any changes will become effective immediately upon publication on our website, unless stated otherwise.
- Customers are responsible for regularly reviewing the Terms and Conditions to stay informed of any updates. Continued use of our services constitutes acceptance of the revised terms.
CANCELLATION POLICY
Overview
Effective Date: 2/14/2025
At MR. Door US Inc, we are committed to delivering high-quality products and services. We understand that circumstances may require you to cancel an order or service appointment, and we strive to accommodate such requests within reasonable guidelines. Please review our cancellation policy below for details on eligibility, fees, and procedures.
1. ORDER CANCELLATION
1.1 Standard Product Orders
- Customers may cancel standard product orders within 24 hours of purchase for a full refund.
- After 24 hours, cancellation requests may be subject to a restocking fee of up to 25%, depending on the product and processing stage.
- If the order has already been shipped, cancellation is not possible, but customers may initiate a return under our return policy.
1.2 Custom and Special Orders
- Orders for custom-made, personalized, or special-order products cannot be canceled or refunded once production has begun.
- If a cancellation request is made before production starts, a partial refund may be issued after deducting any processing costs incurred.
2. SERVICE APPOINTMENT CANCELLATIONS
2.1 Standard Service Appointments
- Customers may reschedule or cancel a service appointment at least 48 hours in advance without any penalty.
- Cancellations made less than 48 hours before the scheduled appointment may be subject to a cancellation fee.
- No-shows or failure to be present at the scheduled service time may result in a forfeiture of any deposits paid or require payment of additional rescheduling fees.
2.2 Emergency or Same-Day Service Appointments
- Emergency or same-day service appointments are non-refundable once booked.
- Rescheduling may be permitted on a case-by-case basis, depending on availability.
3. REFUND PROCESSING
- Approved refunds for eligible cancellations will be processed within 7-10 business days via the original payment method.
- Shipping fees, processing fees, and any applicable restocking charges are non-refundable.
- Refunds for custom or special orders are subject to the terms outlined in Section 1.2.
4. CANCELLATION DUE TO UNFORESEEN CIRCUMSTANCES
- Door US Inc reserves the right to cancel any order or service appointment due to unforeseen circumstances, such as weather conditions, technical issues, or supplier delays.
- In such cases, customers will be notified promptly and offered a full refund or rescheduling option at no additional cost.
5. NON-COMPLIANCE WITH TERMS AND CONDITIONS
Orders or service appointments may be canceled by MR. Door US Inc if a customer fails to comply with our terms and conditions, including:
- Providing inaccurate or fraudulent information.
- Violating our policies or misusing our services.
- Engaging in inappropriate behavior towards our staff or service providers.
In such cases, a partial or no refund may be issued, depending on the nature of the violation.
6. HOW TO REQUEST A CANCELLATION
To request an order or service cancellation, please contact us using one of the following methods:
- Email: [email protected]
- Phone: (877)-658-0808
When submitting a cancellation request, please provide the following information:
- Order Number or Service Appointment Details
- Full Name and Contact Information
- Reason for Cancellation
7. EXCEPTIONS AND DISPUTES
- Door US Inc reserves the right to review cancellation requests on a case-by-case basis.
- If a customer disputes a cancellation decision, they may contact our customer support team for further assistance.
We appreciate your business and strive to provide the best possible experience. Thank you for choosing MR. Door US Inc!
REFUND POLICY
Overview
Effective Date: 2/14/2025
At MR. Door US Inc, we are committed to providing high-quality products and services. We understand that there may be instances where you need to request a refund, and we aim to make this process as transparent and efficient as possible. Please read our refund policy carefully to understand your rights and responsibilities regarding refunds and returns.
1. GENERAL REFUND POLICY
We offer refunds under limited circumstances, including manufacturing defects, incorrect shipments, or cancellations before order processing. Refund eligibility is subject to the conditions outlined below.
2. ELIGIBILITY FOR REFUNDS
A refund request may be granted under the following conditions:
- Defective or Damaged Products: If the item arrives damaged due to manufacturing defects or shipping mishandling.
- Incorrect Orders: If you receive an incorrect item due to an error on our part.
- Order Cancellations: Orders canceled before they are processed or shipped may be eligible for a full or partial refund.
3. NON-REFUNDABLE ITEMS
We do not offer refunds under the following conditions:
- Custom or Made-to-Order Products: Custom-designed or modified products cannot be refunded.
- Installed or Used Items: Items that have been installed, altered, or used are ineligible for refunds.
- Buyer’s Remorse: We do not issue refunds for change of mind or dissatisfaction with design/color variations.
- Unauthorized Returns: Any product returned without prior authorization will not be accepted.
- Shipping and Handling Fees: Original and return shipping costs are non-refundable.
4. RETURN & REFUND PROCESS
If you believe you are eligible for a refund, please follow these steps:
- Step 1: Contact Us
- Email [email protected] or call (877)-658-0808 within 30 day of receiving your order.
- Provide your order number, a detailed reason for the refund request, and supporting images (if applicable).
- Step 2: Return Authorization
- If your request meets the refund criteria, we will provide you with a Return Merchandise Authorization (RMA) number and return instructions.
- Returns without an RMA will not be accepted.
- Step 3: Product Return
- You must return the product in its original packaging and condition.
- Customers are responsible for return shipping costs unless the item was defective or incorrect.
- Step 4: Inspection & Approval
- Upon receiving the returned item, we will inspect it for compliance with our return conditions.
- If approved, a refund will be issued to the original payment method.
5. REFUND PROCESSING TIME
- Approved refunds will be processed within 7-10 business days of receiving and inspecting the returned item.
- It may take additional time for your bank or payment provider to reflect the refund in your account.
6. EXCHANGES & REPLACEMENTS
All information, products, and services on this Website are provided “as is” and “as available” without any representations or warranties, express or implied. We disclaim all warranties, including but not limited to:
- Merchantability, fitness for a particular purpose, and non-infringement.
- Accuracy, completeness, and reliability of the information.
- Continuous, error-free, or secure access to the Website.
We reserve the right to modify, suspend, or discontinue any aspect of the Website at any time without prior notice.
7. CANCELLATION POLICY
- Orders canceled before processing/shipping may be eligible for a full or partial refund.
- Orders that have already been processed or shipped cannot be canceled and must be returned according to our return policy.
8. DISPUTE RESOLUTION
- If you are not satisfied with our refund decision, you may contact us to discuss the matter further.
- Disputes must be submitted in writing via [email protected] within 7 days of receiving our decision.
COOKIE POLICY
Overview
Effective Date: 2/14/2025
Door US Inc (“Company,” “we,” “us,” or “our”) respects your privacy and is committed to transparency regarding the use of cookies and similar tracking technologies on our website, https://mrdoor.us/ (“Website”). This Cookie Policy explains what cookies are, how we use them, and your rights to control their use.
1. WHAT ARE COOKIES?
Cookies are small text files that are stored on your device (computer, tablet, or mobile) when you visit a website. They help websites function efficiently, enhance user experience, and provide analytics and insights into user behavior. Cookies may be "session cookies" (which expire when you close your browser) or "persistent cookies" (which remain on your device for a set period or until deleted).
2. TYPES OF COOKIES WE USE
We use the following categories of cookies on our Website:
2.1. Strictly Necessary Cookies
These cookies are essential for the Website to function properly. They enable core features such as security, accessibility, and navigation. Without these cookies, certain services may not be available.
- Example: Session management cookies that keep you logged in while navigating the Website.
2.2. Performance & Analytics Cookies
These cookies collect information about how visitors interact with our Website, such as pages visited, time spent on pages, and error messages encountered. This data helps us improve our Website’s functionality and user experience.
- Example: Google Analytics cookies that track visitor behavior on the Website.
2.3. Functional Cookies
Functional cookies allow the Website to remember your preferences, such as language selection or login details, for a more personalized experience.
- Example: Remembering your shopping cart items in case you return later.
2.4. Marketing & Advertising Cookies
These cookies track your online activity to deliver relevant advertisements based on your interests. They also help measure the effectiveness of our marketing campaigns.
- Example: Facebook Pixel or Google Ads cookies that show you targeted ads.
3. THIRD-PARTY COOKIES
We may use third-party services that set cookies on your device when you visit our Website. These services help us analyze web traffic, improve marketing strategies, and integrate external content (such as videos or social media features). Third-party cookies are subject to the privacy policies of their respective providers.
Examples of third-party cookies we may use include:
- Google Analytics – for website traffic analysis
- Facebook Pixel – for personalized ad targeting
- YouTube/Vimeo – for embedded video content
For more details on how these third parties use your information, please visit their respective websites.
4. HOW TO MANAGE & DISABLE COOKIES
You have the right to control the use of cookies on your device. Most web browsers allow you to:
- Block or disable cookies through browser settings
- Delete cookies stored on your device
- Set preferences for specific websites
For instructions on managing cookies, visit your browser’s support page:
- Google Chrome: Manage Cookies
- Mozilla Firefox: Manage Cookies
- Microsoft Edge: Manage Cookies
- Safari: Manage Cookies
Please note that disabling cookies may affect certain Website features and limit your ability to use some services.
5. CHANGES TO THIS COOKIE POLICY
We may update this Cookie Policy from time to time to reflect changes in technology, law, or our business operations. If we make significant changes, we will notify users by updating the “Last Updated” date above or providing a notice on our Website.
We encourage you to review this policy periodically to stay informed about how we use cookies.
CONTACT INFORMATION
For any questions, contact:
- DOOR US INC
- Website: https://mrdoor.us/
- Email: [email protected]
- Phone: (877)-658-0808
By placing an order with Mr. Door US Inc., you confirm that you have read, understood, and agreed to these Terms and Conditions.